At [Janitorial outlet], we are committed to ensuring your satisfaction with every purchase. If you're not fully satisfied with your order, we're here to help!
Returns
- You have 30 days from the date of purchase to request a return.
- Items must be in original condition (unworn, unwashed, and with all tags attached) to qualify for a return.
- Returns are only accepted with an original proof of purchase (receipt or order confirmation).
- Customized or personalized items are non-refundable unless they arrive damaged or defective.
Return Process
- Contact our customer service team at [Our contact page] to initiate the return.
- I will provide you with a Return Authorization Number (RAN) and instructions on how to send the item back.
- Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds
- Approved returns will be processed within 5-7 business days of receiving the item.
- Refunds will be issued to your original payment method. Please allow additional time for your bank or card issuer to process the refund.
- Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving the wrong or damaged item).
Exchanges
- We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product and place a new order.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will arrange for a replacement or full refund.
If you have any questions or concerns about your return, don’t hesitate to reach out to our customer support team. We're here to help!
